Case Study

A clinic group that moved the queue onto the phone.

Multi-branch clinic group adding a patient-facing app alongside its clinic management system.

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01

The challenge

Every appointment change, receipt request and report collection went through the front counter by phone.

02

What we built

A patient app for booking, rescheduling, receipts and report downloads, tied to the clinic system with role-based access to records.

03

The result

Routine requests moved to self-service, counter staff were freed for clinical support, and panel claims are now tracked to settlement.

Measured outcomes.

Self-serveAppointments
TrackedPanel Claims
AuditedRecord Access
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Clinic portal showing appointments, patient records and medical history

Built with

LaravelMySQLMobile (iOS/Android)Role-Based AccessEncryptionAudit LoggingAWS
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